Returns & Exchanges
We want you to love your purchase. If you're not satisfied, we're here to help.
30-Day Return Policy
We offer a hassle-free 30-day return policy on most items. Your satisfaction is our priority.
Initiate Return
Log into your account and select the items you wish to return
Ship Items Back
Pack items securely and ship using the provided return label
Receive Refund
Get your refund within 5-7 business days of us receiving your return
Return Eligibility
• Items must be unused and in original condition
• Original packaging and tags must be intact
• Returns must be initiated within 30 days of delivery
• Custom or personalized items are non-returnable
• Final sale items cannot be returned
How to Return
1. Request a Return Authorization
Log into your account and go to Order History. Select the order and click "Return Items".
2. Print Return Label
Download and print the prepaid return shipping label from your email.
3. Pack Your Items
Securely package items in their original boxes if possible. Attach the return label.
4. Drop Off Package
Drop off at any UPS location or schedule a pickup.
Refunds & Exchanges
Refunds:
• Processed within 5-7 business days of receiving your return
• Refunded to original payment method
• Original shipping costs are non-refundable (except for defective items)
• Return shipping costs are deducted from refund (except for defective items)
Exchanges:
• Available for different sizes, colors, or similar-priced items
• Select "Exchange" when initiating your return
• Exchanges are processed within 2-3 business days of receiving your return
• Free shipping on exchange orders
Special Circumstances
Damaged or Defective Items:
Contact us immediately at hello@homeandgarden.com with photos. We'll arrange for free return shipping and a full refund or replacement.
Wrong Item Received:
We apologize for any errors. Contact us right away and we'll send the correct item at no charge and arrange for free return of the wrong item.
Large Furniture Items:
Returns of large furniture may require special arrangements. Contact our customer service team for assistance.
Need Help with a Return?
Our customer service team is here to assist you with any questions or concerns.